gtb77 Privacy Policy

1. Introduction

gtb77 ("gtb77", "we", "us", "our") is committed to protecting the privacy and personal data of all individuals who access or use the gtb77 online gaming platform at gtb77.win ("the Platform"). This Privacy Policy ("Policy") describes our practices with respect to the collection, use, storage, disclosure, and protection of personal data in connection with your use of the Platform.

This Policy applies to all gtb77 members, prospective members, and visitors to the Platform, including individuals located in Malaysia and in other jurisdictions where the Platform is accessible. By registering an account with gtb77 or continuing to use the Platform, you acknowledge that you have read, understood, and consent to the data practices described in this Policy.

2. Personal Data We Collect

gtb77 collects the following categories of personal data from members and Platform users:

2.1 Identity & Contact Data

• Full legal name as it appears on your government-issued identification document.
• Date of birth (required to verify the 21+ age requirement).
• Nationality and country of residence.
• Email address and mobile phone number registered to your gtb77 account.
• Residential address.

2.2 Identity Verification (KYC) Data

• Copy of Malaysian Identity Card (MyKad), passport, or other government-issued photo identification as provided during the Know Your Customer (KYC) verification process.
• Proof of address documentation where required.
• Payment method ownership documentation (e.g., screenshot of Touch n Go eWallet account matching registered name).

2.3 Financial Data

• Payment method details (e-wallet account identifiers, bank account name for FPX transactions, masked card numbers for Visa/Mastercard).
• Deposit and withdrawal transaction history on the gtb77 Platform, denominated in MYR.
• Account balance information.

2.4 Usage & Technical Data

• IP address and approximate geolocation at the time of access.
• Device type, operating system, and browser information.
• Pages visited, features accessed, and session duration on the Platform.
• Bet history, game session data, and wagering patterns.
• Login timestamps and account activity logs.

3. How We Collect Personal Data

gtb77 collects personal data through the following means:

• Direct provision: Information you provide when registering a gtb77 account, completing KYC verification, making deposits or withdrawals, contacting support, or responding to promotions.
• Automated collection: Technical data collected automatically when you access the Platform, including through cookies and similar tracking technologies (see Section 9).
• Third-party sources: Identity verification data from third-party KYC service providers engaged by gtb77; fraud and AML screening data from compliance partners; payment processing data from payment gateway operators including Touch n Go, Boost, and Visa/Mastercard processors.

4. Purpose of Processing

gtb77 processes your personal data for the following purposes:

• Account Management: To register and maintain your gtb77 account, verify your identity, and provide access to the Platform.
• Service Delivery: To process bets, settle winnings, handle deposits and withdrawals in MYR, and deliver promotions and bonuses you have opted into.
• Legal & Regulatory Compliance: To fulfil obligations under gtb77's international gaming licence, including KYC verification, anti-money laundering (AML) screening, age verification (21+), and financial reporting.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, account takeovers, and misuse of the Platform.
• Responsible Gaming: To monitor betting patterns for signs of problem gambling and to administer responsible gaming tools including self-exclusion requests.
• Platform Improvement: To analyse usage data and improve the functionality, performance, and user experience of the gtb77 Platform.
• Communications: To send you transactional communications (account confirmations, deposit/withdrawal notifications, KYC status updates) and, where you have consented, promotional communications about gtb77 offers and events.

5. Legal Basis for Processing

gtb77 processes personal data on the following legal bases:

• Contract performance: Processing necessary to provide the gtb77 Platform services to you under our Terms and Conditions, including account management, transaction processing, and bet settlement.
• Legal obligation: Processing required to comply with applicable laws and the requirements of gtb77's international gaming licence, including AML/CFT obligations and age verification.
• Legitimate interests: Processing for fraud prevention, platform security, and product improvement, where such processing does not override your fundamental rights and interests.
• Consent: Processing of your data for direct marketing communications, where your explicit consent has been obtained. You may withdraw consent at any time by contacting gtb77 support.

6. Data Sharing & Disclosure

gtb77 does not sell your personal data to third parties. We may share your data with the following categories of recipients, strictly on a need-to-know basis:

• KYC & Identity Verification Providers: Third-party identity verification services engaged to process and authenticate identity documents submitted during the KYC process.
• Payment Processors: Payment service providers and financial institutions necessary to process your deposits and withdrawals, including Touch n Go, Boost, Maybank, CIMB, Public Bank, Visa, Mastercard, and cryptocurrency transaction processors.
• Game Software Providers: Licensed game providers whose software operates within the gtb77 Platform may receive session-level data necessary to operate their games.
• Fraud & AML Compliance Partners: Specialist compliance technology providers engaged to screen transactions and account activity against fraud and money laundering risk indicators.
• Regulatory Authorities & Law Enforcement: Where gtb77 is required to disclose data by applicable law, court order, or the direction of a competent regulatory authority, including in connection with gtb77's international gaming licence obligations.

All third-party service providers engaged by gtb77 are contractually obligated to process personal data only for the specified purpose, to maintain appropriate security standards, and not to further disclose the data without gtb77's authorisation.

7. Data Retention

gtb77 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to the following minimum retention periods:

• Account data and KYC records: Retained for a minimum of five (5) years from the date of account closure, in compliance with anti-money laundering record-keeping requirements under gtb77's international gaming licence.
• Transaction records: Retained for a minimum of five (5) years from the date of each transaction.
• Betting and game session records: Retained for a minimum of three (3) years from the date of each session.
• Communications and support records: Retained for a minimum of two (2) years from the date of the communication.

Following the expiry of the applicable retention period, personal data will be securely deleted or anonymised in accordance with gtb77's data destruction procedures, unless retention is required by law or for the resolution of ongoing disputes.

8. Data Security

gtb77 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, alteration, or disclosure. These measures include:

• 256-bit SSL/TLS encryption of all data transmitted between your device and the gtb77 Platform.
• Encrypted storage of sensitive personal data including KYC documents and financial records.
• Role-based access controls limiting employee access to personal data on a strict need-to-know basis.
• Two-factor authentication (2FA) available for all gtb77 member accounts.
• Regular internal security assessments and penetration testing of Platform infrastructure.
• Automated monitoring for unusual account activity indicative of unauthorised access.

While gtb77 takes data security seriously and implements industry-standard measures, no transmission over the internet or electronic storage method is completely secure. You are responsible for maintaining the confidentiality of your gtb77 login credentials and for notifying us immediately if you suspect unauthorised access to your account.

9. Cookies & Tracking Technologies

The gtb77 Platform uses cookies and similar technologies to enhance user experience, analyse Platform usage, and support security functions. The categories of cookies used by gtb77 include:

• Essential cookies: Required for the Platform to function. These include session authentication cookies that keep you logged in to your gtb77 account during an active session. These cannot be disabled without impairing Platform functionality.
• Analytics cookies: Used to collect anonymised data about how members navigate and use the Platform, enabling gtb77 to identify usability improvements and measure the performance of Platform features.
• Security cookies: Used to detect and prevent fraudulent login attempts and unusual account activity.

You may manage non-essential cookie preferences through your browser settings. Disabling essential cookies will affect your ability to remain logged in to your gtb77 account and may impair Platform functionality.

10. Your Rights in Respect of Personal Data

Subject to applicable data protection law, you have the following rights in respect of the personal data gtb77 holds about you:

• Right of access: You may request a copy of the personal data gtb77 holds about you.
• Right of rectification: You may request correction of inaccurate or incomplete personal data.
• Right of erasure: You may request deletion of your personal data, subject to gtb77's legal retention obligations described in Section 7.
• Right to restrict processing: You may request that gtb77 restrict the processing of your personal data in certain circumstances.
• Right to data portability: Where processing is based on consent or contract and carried out by automated means, you may request that your data be provided in a structured, machine-readable format.
• Right to withdraw consent: Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out prior to withdrawal.

To exercise any of the above rights, please contact the gtb77 support team via live chat or by email at support@gtb77.win (plain text only). gtb77 will respond to verified requests within thirty (30) days. We may require identity verification before processing a data rights request.

11. Minors

The gtb77 Platform is strictly for persons aged 21 years and above. gtb77 does not knowingly collect or process personal data from persons under the age of 21. If gtb77 becomes aware that personal data of a person under 21 has been collected, such data will be deleted immediately and the associated account will be closed. If you believe a minor has registered an account on the gtb77 Platform, please contact our support team immediately.

12. International Data Transfers

As an internationally licensed online gaming platform, gtb77 may transfer personal data to, or process personal data in, jurisdictions outside Malaysia, including the jurisdiction of gtb77's gaming licence authority. Where such transfers occur, gtb77 ensures that appropriate safeguards are in place, including contractual protections with data processors that meet applicable data protection standards. By using the gtb77 Platform, you acknowledge and consent to such international transfers as described in this Policy.

13. Amendments to This Policy

gtb77 reserves the right to amend this Privacy Policy at any time. Material changes will be communicated to registered members via email or by a prominent notice on the Platform prior to the changes taking effect. The date of the most recent revision is displayed at the top of this Policy. Continued use of the gtb77 Platform following notification of a Policy amendment constitutes your acceptance of the revised Policy. We encourage you to review this Policy periodically to remain informed of how gtb77 handles your personal data.

14. Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by gtb77, please contact us through the following channels:

Email: support@gtb77.win (plain text — not a clickable link)

Live Chat: Available 24 hours a day, 7 days a week, in English via the gtb77 Platform. This is the fastest way to reach our support team for urgent privacy or account-related matters.

gtb77 aims to acknowledge all written data privacy enquiries within 48 hours on business days, and to provide a substantive response within thirty (30) days of receipt of a verified request.